99jl Privacy Policy – How Your Personal Data Is Handled

When you register on 99jl, we collect the personal information you provide directly — this includes your full name, date of birth, email address, mobile number, and preferred payment details. We also collect information generated by your use of the platform, such as your login timestamps, device type, browser, IP address, and the games or sports events you interact with. Payment-related data, including transaction amounts, payment method references, and transaction history, is recorded as part of our obligation to maintain accurate financial records. If you contact our support team, we may retain a record of that correspondence, including any identification documents you submit as part of an account verification request. We do not collect data you have not voluntarily provided or that is not automatically generated by your normal use of the platform — we do not access your device camera, contacts, or files. All data collection is done for clearly defined purposes, and we only collect what is reasonably necessary to provide you with a safe, functional, and personalised experience on the platform.

The primary reason 99jl collects your personal data is to create and manage your account, verify your identity, and ensure that only eligible players in the Philippines are able to access and use the platform. We use your data to process deposits and withdrawals securely, to detect and prevent fraud, and to comply with our obligations under applicable Philippine law and regulatory requirements. Your gameplay and transaction history allows us to provide you with accurate account statements and to resolve any disputes or discrepancies that may arise during your time on the platform. Where you have opted in, we may use your contact information to send you relevant updates about new games, promotions, or platform improvements — you can opt out of these communications at any time by contacting support at [email protected]. We also use aggregated, non-identifiable data to understand how players use the platform as a whole, which helps us improve the user experience, fix technical issues, and develop features that matter most to Filipino players. We do not use your personal data to make automated decisions that would significantly affect your legal rights without human oversight.

99jl does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes — your information is not a product. We share data only with service providers who help us operate the platform, such as payment processors, identity verification partners, and cloud hosting providers, and all such partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. In some cases, we may be required to disclose your information to Philippine government authorities, law enforcement agencies, or regulatory bodies where we are legally obliged to do so — for example, in connection with an investigation into fraud, money laundering, or other criminal activity. If 99jl undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but you will be notified in advance and your data will continue to be protected under the same standards set out in this policy. We do not transfer your personal data to countries outside the Philippines unless equivalent data protection standards are in place and the transfer is necessary for the provision of our services. Any third party that receives your data from us is prohibited from using it for any purpose other than the one for which it was shared.

We retain your personal data for as long as your account remains active and for as long as is necessary to fulfil the purposes described in this policy, including our legal and regulatory obligations under Philippine law. Account information and transaction records are typically retained for a minimum of five years following the closure of your account, in line with financial record-keeping requirements that apply to gaming platforms operating in the Philippines. Correspondence records, including support tickets and identity verification documents, are retained for a period sufficient to resolve any outstanding disputes and to defend against any legal claims that may arise. Once the applicable retention period has expired and there is no legal basis to continue holding your data, we will securely delete or anonymise it so that it can no longer be linked back to you. If you request the deletion of your account and there is no overriding legal obligation to retain your data, we will process that request promptly and confirm once your data has been removed from our active systems. You can submit a data deletion request at any time by emailing [email protected] with your registered account details.

99jl takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 99jl platform is encrypted in transit using industry-standard protocols, ensuring that your personal and financial information cannot be intercepted by third parties. Access to your personal data within the organisation is strictly limited to personnel who need it to perform their job functions, and all such access is logged and monitored. We conduct regular security reviews and vulnerability assessments to identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine data protection authority in accordance with the timelines required by applicable law. While we take every reasonable precaution to protect your data, no system connected to the internet can be guaranteed to be completely secure — you also play a role by keeping your account password strong, confidential, and unique to 99jl.

As a player based in the Philippines, you have specific rights over your personal data under applicable data protection law, and 99jl is committed to respecting and facilitating those rights at all times. You have the right to access the personal data we hold about you — simply contact us at [email protected] and we will provide you with a copy of your information within a reasonable timeframe. You have the right to correct any inaccurate or incomplete personal data we hold about you, and we encourage you to keep your account details up to date through your account settings or by contacting support. You have the right to request that we delete your personal data where there is no overriding legal reason to retain it, and we will action such requests promptly in accordance with our retention obligations. You have the right to object to certain types of processing, including the use of your data for direct marketing — if you wish to opt out of marketing communications, you can do so at any time without affecting your ability to use the platform. If you believe that 99jl has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines or the relevant regulatory authority.

99jl may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine law — and when we do, the revised version will be published on this page with a clearly visible updated date. If any changes are material and significantly affect how we use your personal data, we will notify registered players directly via their registered email address before the changes take effect. We encourage you to review this Privacy Policy periodically so that you are always aware of how your information is being handled and what your rights are. Continuing to use the 99jl platform after an update to this policy constitutes your acceptance of the revised terms — if you do not agree with the changes, you may close your account at any time. If you have any questions, concerns, or requests relating to this Privacy Policy, you can reach our team at [email protected], and we will do our best to respond clearly and promptly. For broader questions about how the platform works, the FAQ page is a great starting point and is written in plain Philippine English for easy reading.